Vuezone base station is no longer connecting

I have a Vuezone system with 11 cameras which worked well and, without apparent reason, obtained base station offline a couple of days and since then not connecting no more.

I have ran all troubleshooting, checked my router, IP of the base station is powered and I am able to ping, Internet led flashes from time to time, but the base station is always offline.

There is a major problem with the datacenter Vuezone who spends or is there any other action I need to take my side?

Thank you!

Edson

Hi ebarbieri,

Thanks for writing.

Can you please confirm these troubleshooting steps? :

http://KB.NETGEAR.com/app/answers/detail/A_ID/23781/~/vuezone-base-station-offline%2Fnot-connected-a...

If you're still having problems, please open a case with the support:

http://support.NETGEAR.com/general/contact/default.aspx

Tags: Netgear

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