Want to update my 9100 video and need help please.

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  Hello Hans,.

  Thanks for choosing Microsoft Community!

  According to the description of the problem, you have problems when you use the backup on Windows 8 feature.

  Please answer these questions to better understand the issue and help you:

  1. are - what you're talking to backup and restore functionality on Windows 7?

  2 have you made any changes to the computer before the show?

  It is perhaps to cause bad sectors on the hard drive, run the disk check to repair bad sectors

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  http://Windows.Microsoft.com/en-us/Windows7/check-your-hard-disk-for-errors

  Important: Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

  For more information:

  Backup and restore: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows7/back-up-and-restore-frequently-asked-questions

  Hope the helps of information. Don't answer if you need assistance, we will be happy to help you.

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