way to look at the number of comments/responses

Obviously the community forums to view a number of "views" and "responses".

I don't see where it's more functional.

When you browse for a product, it would be really useful to have these counts, what topics were of major importance and those where people who have visited the page but does not interact. The green check mark to "answered" is useful, but I hate clicking on topics just to find no one else thought it was pretty important to reply comments.

I use the forums a lot to deal with recent problems, and know what topics were warm "to hot' vs would be really useful.

See the communities and categories Site map.

TT2

Tags: Using Support Communities

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