We had all our stock credits disappear mysteriously last weekend.

We had over 1000 Images Friday and then 0 Images Monday.

Our Adobe Stock great plan seemed to pass a plan of the trial for some unexplained reason.

We have created with Adobe Stock support that we are on the plan "Adobe Stock wide".

We pay our $200 to 750 images stocks per month.

Thursday November 5, they said they would have answers that they had "escalation" of the case, but still there has been no response, and we waited patiently for four days. I have ried chatting with support and we also tried to call once or twice to calmly express our situation. Unfortunately, nobody seems to be able to re - turn on our service. It's very frustrating because we rely on Adobe Stock and only recently made the transition from Thinkstockphotos.com.

So far, they said that the issue is on their end, but cannot give us more details and that they can't seem to fix this.

How is it difficult to pass our plan from the trial version on "Adobe Stock Large" plan we had?

And how not to be treated as a priority, this feels like an easy solution?

Anyone else have this happen to them with Adobe Stock?

Hi Beverley,.

Thanks for checking with us!

Yes, four days after that initial distribution has been updated the Monday this week it has been resolved.

We learned Monday that it could be corrected by Thursday and that our case could be "wound".

On Thursday morning, when we had not heard back, we tried to contact support to verify the State of the question. We tried the chat of online support, a couple of us tried calling support and told us once or twice that the problem would be "escalation" by the support Adobe Stock service.

We also placed an investigation with the help of other users of Adobe on the support forum of Adobe to see if other users have the same problem with Google search and search for the forum, it appeared that there was anyone else having the same difficulties and this left us thinking why are we not a higher priority for support from Adobe.

We look forward to continue working with Adobe Stock and appreciate the assistance of support we have been able to receive. We understand that things happen and hope that Adobe will provide better support to their team of assistance so questions like these can be dealt with in an hour or a day at the most.

We appreciate all Adobe and Adobe Stock enabled us to ensure that we can do our job the best we can for our customers.

Thank you for giving us a chance to give Adobe some feedback.

Thank you

Best regards

Kristen

Tags: Adobe Stock

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