What are the SocialMiner features a license CCX can give you?
Hello world
We currently use 10.6 UCCX and we seek to use features Web Chat and Email of SocialMiner.
My company is also looking to procure a stand-alone product for managing contacts with Facebook and Twitter social media.
A premium UCCX license can also manage inbound social media messages using SocialMiner, or we are just limited to the cat electronic Agent or website through Finesse?
The documentation I've seen is not really clear.
Thank you!
You need a minimum of CCX premium to use SocialMiner. And also need to buy the license server and media. There is no separation of functions in the SM. You can use all the features that result. SM was scheduled for treatment of social message. The e-mail of the agent and the cat has been added only recently.
Thank you!
-JT-
Tags: Cisco Support
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