What do we need to download the App

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• Photoshop CS6 crashes when starting my Mac. Reset preferences does not help. Download CS6 again if I have my serial number? And what do I need to uninstall the version crashed everything first?

  Photoshop CS6 crashes when starting my Mac. Reset preferences does not help. Download CS6 again if I have my serial number? And what do I need to uninstall the version crashed everything first?

  Hi christophp,

  Yes, you can do this, please follow the steps.

  Uninstall the existing version for Photoshop

  Then use the Adobe CC cleaning tool to remove files left link: http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

  Restart the system

  Follow the link and download Photoshop CS6: applications download Creative Suite 6

  Enter the serial number to activate it.

  Let us know if that helps.

  Kind regards

  ~ Mohit

• I am a trial user now, but I need to re - download the apps that I use daily. I'll buy the creative cloud now, I have the same problem again.

  I am a trial user now, but I need to re - download the apps that I use daily. I'll buy the creative cloud now, I have the same problem again.

  It says error 16; Please visit: Configuration error. CC, CS

• Hi, I would like to turn off my old laptop CS6 and reactivate it on my new. To reactivate it, what is the process? I need to download the product as the first time? There is something to be careful? Thank you!

  Hi, I would like to turn off my old laptop CS6 and reactivate it on my new. To reactivate it, what is the process? I need to download the product as the first time? There is something to be careful? Thank you!

  Hi petrosk47967892,

  To reactivate this product on a new machine, you can simply download & install the software product on the new computer using the link below and enter the serial number when prompted. Make sure you turn off the product from your old machine by running one of the products, select help > deactivate/signout.

  Download CS6: download produced CS6

  See you soon,.

  Michael Sharma

• CAN´t open illustrator. He says I need to download the Java SE 6 - TIME - OLD Version. But I can´t install the older Version. What should I do?

  CAN´t open illustrator. He says I need to download the Java SE 6 - TIME - OLD Version. But I can´t install the older Version. What should I do?

  Lotte,

  Does that help?

  Win:

  http://www.Oracle.com/technetwork/Java/javase/downloads/Java-archive-downloads-javase6-419 409.le html

  Mac:

  http://support.Apple.com/kb/DL1572

  Some have found that the page can run, so it is necessary to reload the page.

  Others have found that it can depend on browser. Specifically, a switch of Safari found in one case.

• What is needed to download the software using Adobe Download Assistant?

  What is needed to download the software using Adobe Download Assistant?

  Adobe Download Assistant mainly use Adobe AIR.  This allows him to run as its own program instead of requiring the use of a web browser.  Adobe AIR is cross-platform and is currently compatible with Mac OS, Windows XP, Windows Vista and Windows 7.

  Click here for more information on Adobe AIR.

• I got a new computer and now tried to download the app but it say try test

  I got a new computer and now tried to download the app but it say try test

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Why not the new iPhone 6 connect to iTunes? It says I need to download the latest version of iTunes, but my version is the latest. 12.4.3.1

  I've updated iPhone 9.3.3 and iTunes for 12.4.3.1; both the latest versions

  But iTunes does not recognize my iPhone, why?

  Where you say that you need to download the latest version of iTunes? What is a ToolTip that appears in iTunes when you connect iPhone to your computer? Because if this is the case, iTunes detects your iPhone. So where is the problem? It won't let you not sync to iTunes? It won't let you save with iTunes?

• I can't download the app instagram on my Ipad.

  I can't download the app instagram on my Ipad. I had to uninstall IG and when I go to the App Store, now, there is no application to download. What Miss me?

  I just checked the US app store on my iPhone and Instagram is here. He did not appear in the list of suggestions when I typed in Instagram in the search box, but I just typed 'Research' and the Instagram app appeared.

• Why not the new iPhone 6 connect to iTunes? It says I need to download the latest version of iTunes, but my version is the latest. 12.2.2

  Why not the new iPhone 6 connect to iTunes? It says I need to download the latest version of iTunes, but my version is the latest. 12.2.2

  What is the eversion of Mac OS X on your Mac? The latest version of iTunes is 12.3.2. You need to update your OS X to download the latest version of iTunes.

• I need to download the directX file. whenever I click on the "Run" button, it blocks my computer for a minute.

  I get out of the freeze with ctrl alt del, but it does not download the directx file.  I need it to run a demo game, I got from the internet, it is called "spore creature creator trial edition.  How can I download the file? Alternatively, could you tell me what is wrong with him?
  In addition, the file is:
  d3dx9_27.dll

  Hello Will.Crisler,

  Thank you for posting.  You will need to download the DirectX 9 .0c and install it to the necessary file added to your system.  It will not replace DirectX 10, but you give the necessary file to make your game work.  I have included the link below to download.

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=2da43d38-DB71-4C1B-bc6a-9b6652cd92a3&displaylang=en

  Please let me know if this helps you.

  Zack
  Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• What drivers I need to download to add speakers to my computer?

  I bought logitech speakers a couple of days and connected to them but they do not work so I thought that I might need to download the drivers.  I have a Dell Windows XP.

  Hi Susan,.

  What is the model number of your dell computer. Search the drivers of sound card on the Web site and update it. You can check it out by clicking on Start-> settings-> Control Panel-> system-> hardware-> Device Manager-> any yellow exclamation to the sound card? If so, visit www.dell.com or http://supportapj.dell.com/support/downloads/index.aspx?c=au&l=en&s=dhs to choose your computer make and model and download the drivers accordingly.

  I hope this helps.

• Need to download the iso of Windows installation DVD or usb 7.1 when booting via the BIOS

  Original title: ISO WINDOWS 7.1

  My hard drive has failed on a Toshiba laptop.  I installed a new drive and now need to reinstall Windows 7.1 I purchased pre-installed on the laptop, which was not supplied with a recovery disk or an installation disc.

  I need to download the iso of Windows installation DVD or usb 7.1 when started by the BIOS.

  My office uses Vista, and it seems to have a built-in code that prevents a download.  Where should I go from here?

  How to: What are my options for Windows 7 reinstall media?

  Make sure you scroll down and read the section:

  What to do if you cannot get your manufacturer recovery media, refuse to use or to buy it or the Microsoft Software Recovery Website does not work?

• I can't download the app because of my family account because I do not use please remove this kind of app

  I can't download apps because when I go to download the app they ask the my account account/parent family does not only use apps please tell me how to download the app without using my household account

  Hi Melmin,

  Thanks for posting your query on the Microsoft Community.
  According to your post, you are unable to download that you are prompted to set up my family.

  If you are of legal age and are invited to set up my family, then your Date of birth could be entered correctly for your Microsoft Account. Please, log on to the following link and check your Date of birth:
  http://account.live.com

  If you have a child account, then please follow these instructions if you need to set up my family:
  http://Windows.Microsoft.com/en-us/Windows/set-up-family-safety#set-up-family-safety=Windows-8

  See also the Wiki of Microsoft article below:

  http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-security/family-safety-frequently-asked-questions/5672f7b2-e3c0-498a-9a6c-c9cab39f68e5

  Hope this information helps and let us know the State of the question, we will be happy to help you.

• My mac has crashed and need to transfer the app to another computer.

  My mac has crashed and need to transfer the app to another computer. How do I do that?

  You do not transfer, you are doing a new installation

  You install exactly in the same way you did the 1st time... Put your disc in the drive, and enter your serial number when asked

  .

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)

  Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 clouds can help

  -read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  -or https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html