What makes a JPEG open in ACR?

Working in a print Lab receive us files from all kinds of sources.  Some JPEG files we get seem to automatically open in ACR, some go directly into Ps when double clicked (PC).  Does anyone know what makes an image open ACR?  Even if I "prefer ACR" turned off in the Ps, the file continues to open in ACR.  This is a problem is because the setting that makes the customer in ACR is not be saved/applied to the jpeg file.  Submitted clients file, prints were too dark, customer increases the brightness + 20 in ACR and resubmitted JPEG files.  But when we print they look like the first batch.  When I double click on the file, it opens in ACR and I can see the brightness + 20 but when printed is not there!  Anyone have an idea what might happen?  This is the way that the customer saves files to ACR?  Could this be just a wrong action?  Thanks for all your comments!

If a customer changes a jpeg file in ACR, and then click Done to be opened, the changes are saved as tags in the JPEG exif data; No changes are made to the data in the jpeg image.  If you wish to honor edits ACR of the client, you will need to open the JPEG in ACR and Photoshop and print from Photoshop or save the file in Photoshop.  Photoshop is the only app that will honor the exif tag changes.

Added by edit-the reason for which I repeated the info is I predict it happens more often that customers with a jpeg workflow "discover" how it is easy to change the the white balance, brightness, contrast, cropping, etc. within ACR and must never mud round in Photoshop.  It is very easy, just click 'Done' when they are editing, instead of going to the pain to save it under a different name.  And Adobe did a wonderful job of explaining all the consequences, IMO.

Richard Southworth

Tags: Adobe Camera Raw

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