When I get my pdf returned by a client it does not display information

I created a form in Acrobat 11.0 and sometimes when the customer returns the completed form, I can't see this information, even when I open it in Acrobat Pro. I can only see the full information when I open in preview on my Mac.

Yes, that's my guess from your description of the problem.

And you can set the form opens automatically in the drive on your computer. You do not control how it opens on another machine.
I suggest this customer-contact you and ask what they are doing and what application they use...

Tags: Acrobat

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