When I sent a .pdf file, I sometimes can't save.  Why is this and what can I do about it?

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• I upgraded to Acrobat Reader Acrobat Reader DC.  I can save is no longer a PDF file.  I can open is more pdfs through IE11.  IE 11 crashes when I try to open a pdf file.  I can preview is no longer a PDF file in Windows Explorer or Outlook 2013.  Outlook

  I upgraded to Acrobat Reader Acrobat Reader DC.  I can save is no longer a PDF file.  I can open is more pdfs through IE11.  IE 11 crashes when I try to open a pdf file.  I can preview is no longer a PDF file in Windows Explorer or Outlook 2013.  Outlook Express crashes and had to be reinstalled once since I installed AA DC.  I tried deleting and reinstalling DC, reset internet IE11 options by default and am running Windows 7.

  Hi paulgriggs1960,

  Uninstall Acrobat Reader DC using tool cleaning Download Adobe Reader and Acrobat tool - Adobe Labs

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  Let us know if problem still persists.

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  Hi Stephen39,

  Do you have any 3rd party plugin installed for Adobe Reader? If not, close all instances of Adobe Reader running and delete the entire folder to: C:\program Adobe [version] \Reader\plug_ins.

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  Thank you

  I had the same problem.

  I solved it to manually restore default preference files.

  https://helpx.Adobe.com/Photoshop/using/preferences.html