When I start my computer, Windows XP starts to load up, but instead to see the screen of my account, the screen is blank. I tried to make a diagnosis of computer, but can't find out how to get Windows XP to continue loading.
When I turn on the computer, I see starting Dell screen then the Windows XP screen. Once it loads, it is supposed to show my page accounts logon, but all I get is a white screen. I can see the mouse icon. My son and I tried to make a diagnosis of computer but I can't solve the problem. It could be a virus or something my son made when he stops some programs when it is on the computer.
Philippe,
Welcome to the forums. I suggest that you follow the steps in this thread and see if they help to clarify this question.
Post back with the results.
Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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