When my Colby MP3 music downloading, I get error or unknown format...

When I sync music to my Colby MP3, it appears a black circle with a cross in the Center.
On my device, the message appears an unknown Format.

I checked to make sure that I download in wma or mp3.

What is going on?

Melissa

Hi Melissa,

1. What do you mean by "on my device, the message comes an unknown format?

2. you are facing this problem when you try to play music that are downloaded from Colby MP3 or you get this error message when you download it?

3 are you facing this problem with any file in particular?

4 synchronize. you Colby MP3 player with what application?
5. What is the model number of the drive?

6. the issue could be with Colby MP3 player. Have you tried to contact them?

Tags: Windows

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