When to start a new record, record red frame shows, but a grey square with the settings/registration/cancellation is not

I use my Captivate 3 successfully for many moons now. However, now when I go to create a new record, I choose Custom size/full screen/Application. The Red recording box is displayed, but the corresponding box pop up that allows users to select what program to record, which mode (manual/full motion) to use and the 'save' button does not appear. I uninstalled and reinstalled Captivate 3. I downloaded all the updates. I'm stuck. To exit the red zone, I have to right-click in Captivate in the Windows taskbar and exit the program. Help, please. I'm on my work. My environment has not changed (that I know). I don't see what can happen to cause it, but I could use some suggestions you have. I work remotely and feel like I'm living on an island called 'technology of hell '.

Hello

It may be that you need to reset your settings to Captivate file.
The thread below should help you to achieve this.
Click here to read the thread

Please let us know if this helps or not.

See you soon... Rick

Tags: Adobe Captivate

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