Whenever I try to download/update all software, the update crashes (updates Windows, Adobe, IE8, etc...)
I have a bit of problem signatures displayed below. This started after I got a virus a few days ago. I forgot the exact name of the virus, but one of the side affects of the included viruses disable the Task Manager. It seems that there is an another effect as well. Hope this helps anyone trying to help solve this problem. Just ask if you need more information for something.
The first signature of the problem is for the download of adobe:
Signature of the problem:
Problem event name: APPCRASH
Application name: AdbeRdr930_en_US.exe
Application version: 2.0.0.41
Application timestamp: 4a55b8e9
Fault Module name: StackHash_2395
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception code: c0000005
Exception offset: 00166354
OS version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Information additional 1:2395
More information 2: 18c9ac3d696b96b4eb28739b6a509a5d
Additional information 3: c107
Additional information 4: 052edfe6f0008df72bb5c512557bdde4
Now updates IE8:
Signature of the problem:
Problem event name: APPCRASH
Application name: iesetup.exe
Application version: 8.0.6001.18702
Application timestamp: 49b4337b
Fault Module name: StackHash_e22b
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception code: c0000005
Exception offset: 00066354
OS version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional information 1: e22b
More information 2: c0827439282b3da5fb22e86eddbe8dec
3 more information: 69b 4
Additional information 4: 105ae85ef910df2cc34c56c5ea81c884
If anyone knows what it is, any help to resolve this would be greatly appreciated
Sorry, I forgot to mention that I remove the virus, but he left behind two changes (and maybe more?) The first was disabiling Manager of tasks, which I fixed it after a quick search. The second is all these Stackhash error.
I tried to run the MSRT tool and scan for Vista/Win7, and both do not have...
I have my CD of Vista available, so I can just format and reinstall Windows, as it is similar to the easier and faster way to get my computer on track.
If the malicious software removal tool does not work, I suspect that you have a lot more work to do.
That said, a clean install would probably be the quickest way to return the computer to a State course.
Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) won't fix this!
How TO do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3
Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the page following before otherwise connect the machine to a network or the internet and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:
4 steps to help protect your new computer before going online
http://www.Microsoft.com/security/pypc.aspx
NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).
Norton Removal Tool
FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
McAfee Consumer product removal tool
http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe
See also:
Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx
Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx
Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
Tags: Windows
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