Whenever I try to download/update all software, the update crashes (updates Windows, Adobe, IE8, etc...)

I have a bit of problem signatures displayed below. This started after I got a virus a few days ago. I forgot the exact name of the virus, but one of the side affects of the included viruses disable the Task Manager. It seems that there is an another effect as well. Hope this helps anyone trying to help solve this problem. Just ask if you need more information for something.

The first signature of the problem is for the download of adobe:
Signature of the problem:

Problem event name: APPCRASH

Application name: AdbeRdr930_en_US.exe

Application version: 2.0.0.41

Application timestamp: 4a55b8e9

Fault Module name: StackHash_2395

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception code: c0000005

Exception offset: 00166354

OS version: 6.0.6001.2.1.0.256.4

Locale ID: 1033

Information additional 1:2395

More information 2: 18c9ac3d696b96b4eb28739b6a509a5d

Additional information 3: c107

Additional information 4: 052edfe6f0008df72bb5c512557bdde4

Now updates IE8:
Signature of the problem:

Problem event name: APPCRASH

Application name: iesetup.exe

Application version: 8.0.6001.18702

Application timestamp: 49b4337b

Fault Module name: StackHash_e22b

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception code: c0000005

Exception offset: 00066354

OS version: 6.0.6001.2.1.0.256.4

Locale ID: 1033

Additional information 1: e22b

More information 2: c0827439282b3da5fb22e86eddbe8dec

3 more information: 69b 4

Additional information 4: 105ae85ef910df2cc34c56c5ea81c884

If anyone knows what it is, any help to resolve this would be greatly appreciated

Sorry, I forgot to mention that I remove the virus, but he left behind two changes (and maybe more?) The first was disabiling Manager of tasks, which I fixed it after a quick search. The second is all these Stackhash error.

I tried to run the MSRT tool and scan for Vista/Win7, and both do not have...

I have my CD of Vista available, so I can just format and reinstall Windows, as it is similar to the easier and faster way to get my computer on track.

If the malicious software removal tool does not work, I suspect that you have a lot more work to do.

That said, a clean install would probably be the quickest way to return the computer to a State course.

Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

How TO do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the page following before otherwise connect the machine to a network or the internet and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

See also:

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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