Why Adobe can't get their act together for payment e-commerce?

I continue to be amazed how bad Adobe manages e-commerce transactions. I got e-commerce sites built and managed to them and I have never seen anything as ridiculous as the management of virtual accounts of Adobe. In order to change the method of payment to each other, they have to manually browse the payment and the customer must then go to the online support and go through all the hoops to make understand you want to modify them the options of payment to an agent. Then they physically make a refund and charge your credit card.

Absolutely archaic. Can a company that creates software sophisticated, why don't they implement a virtual payment efficient and automatic while the customer can modify the plan payment schedule (annual for each month or vice versa) and update the account for the payment. He's crazy about that Adobe, in 2016, still use minions to perform these tasks manually, through the huge volume of charges.

I need this mug shot, because I'm in another hoop jump session which will take several days to complete with various agents.  More people need to send letters to Adobe, who insist on receiving this mail. Adobe is run by crazy people?

Hi Hillary.

My apologies to feel you like that

Case of CS: 0219818484 says that you have successfully placed an order for plan USD 55,99. The command is processed & installs.

We will surely on this feedback.

*********************************************************************

Please let me know if you need additional assistance.

Concerning

Stéphane

Tags: Adobe

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