Why all my images are empty in my HR 10 project?

I use TC 4, which includes RH10 and FM11.  I have create a HR project. Bind it to my book of FM, then update.

FM book has been generated from a set of PowerPoint slides, all the slides are in pdf format.  After the update the HR project, all of the images that will be created are empty. I've been googling and try everything I can think of. Is there a log somewhere that tracts the HR process crosses then create and import slides from the PDF?

If I find an error, then maybe I can fix it.

Our course development team uses this method for a few years, including me. We have never seen this kind of problem before. Sometimes one or two slides are missing, but it is usually due to a marking that does not like HR and we can find it easily by watching the .htm file, before the question slide.

I have the latest patches installed. I tried to move my FM book to my C:\ drive to keep the short path.

We have solved the problem. The problem was caused by incorrect settings in the folder: C:\Users\IBM_ADMIN\AppData\Roaming\Adobe\Adobe PDF\Settings.

I had two files: ColorIssue.joboptions and FrameMaker.joboptions.

I deleted ColorIssue.joboptions in the folder Adobe PDF\Settings, forced an update in HR and now images appear as expected.

When HR runs an update, it uses Adobe Distiller and Adobe Distiller used ColorIssue.joboptions instead of FrameMaker.joboptions for the parameters.

We use a tool in the House, called the Author class, which applies to special templates to help in the development of courses.

Tags: Adobe

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