Why can't I access my fonts under the active menu in creative cloud?

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  Other issues that need your attention

  The information provided with your question indicates you have outdated plugins with known security and stability issues that need to be updated. To see the plugins submitted with your question, click on "+ system details...". "to the right of your original message of the question. You can also see your plugins in the Firefox menu Tools > Modules > Plugins.

  • Adobe Shockwave for Director Netscape plug-in, version 11.5
    • Several security updates behind
  • Adobe PDF plugin for Firefox and Netscape
    • Seems to be an older version
  • Shockwave Flash 10.2 r152
    • 10.2 r153 recently released security update
  • Next-generation Java plug-in for the Mozilla browsers 1.6.0_15
    • 9 updates behind
  1. Check your plugin versions on one of the following links:
     • http://www.Mozilla.com/en-us/pluginCheck/
     • https://www-trunk.stage.Mozilla.com/en-us/pluginCheck/
     • Note: plugin check page lacks information about all versions of the plugin
  2. Update to Shockwave for Director
     • NOTE: this is not the same thing as Shockwave Flash; This installs the Shockwave Player.
     • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place, so you can find it).
     • When the download is complete, exit Firefox (file > exit)
     • Locate and double-click it in the installer that you just downloaded, let the complete installation.
     • Restart Firefox, and look at your plugins.
     • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
  3. Update of Adobe Reader (PDF plugin):
     • Within your existing Adobe (If you have already installed) drive:
  • Open the Adobe Reader program in your list of programs
  • Click Help > check for updates
  • Follow the instructions to update
  • If this method works for you, go to the section "download full installer ' below and go to"after the installation"below
• Download the full installer (If you have NOT installed Adobe Reader):
  • "Use the links below in order to avoid the painful' getplus" Adobe Download Manager and other 'extras' you do not want
  • Use Firefox to download and SAVE the installer to your hard drive for the appropriate link below
  • Click "save to file"; Save to your desktop (so you can find it)
  • Once the download is complete, close Firefox
  • Click on the installation program, you just downloaded and allow installation to continue
    • Note: Vista and Win7 users need to right click on the installer and choose "Run as Administrator"
  • Download link: ftp://ftp.adobe.com/pub/adobe/reader/
    • Choose your operating system
    • Choose the latest version of # .x (example 9.x for version 9)
    • Choose the version the most recent number
      • NOTE: 10.x is the new Adobe Reader X (Windows and Mac only from this announcement)
    • Choose your language
    • Download the file, save it to your hard drive, when finished, close Firefox, click on the installation program you just downloaded and let it install.
    • Windows: click on the .exe file. Mac: click on the .dmg file
• Using one of the links below will force you to install the "getPlus" Adobe Download Manager
. Also don't forget to uncheck the McAfee scanner if you do not want the link force installed on your desktop computer
• See also the download link': http://get.adobe.com/reader/otherversions/
• See also: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for download, you can get the painful 'getplus' Manager to download from Adobe (Adobe DLM) and other "extras")
• After installation, launch Firefox and recheck your version.
• Update the Flash plugin to the latest version.
  • Download and SAVE to your desktop, so you can find the Setup program later
  • If you do not have the current version, click on the "Player Download Center" link on the 'download and information' or 'Download manual installers' below
  • Once the download is complete, exit Firefox
  • Click on the installer, you just download and install
    • Windows 7 and Vista: will need to right click on the installer and choose 'run as administrator '.
  • Launch Firefox and recheck your version or up to the download link below to test the installation
  • Download and information: http://www.adobe.com/software/flash/about/
    • Use Firefox to go to the site above to update the Firefox plugin (will also install the plugin for most other browsers, except IE)
    • Use IE to go to the site above to update the ActiveX to IE
  • Download manual installers.
    • http://kb2.Adobe.com/CPS/191/tn_19166.html#main_ManualInstaller
    • Note the separate links for:
      • Plugin for Firefox and most other browsers
      • ActiveX for IE
• Update the Java plugin to the latest version.
  • Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java platform: download JRE)
    • Don't forget to uncheck the toolbar Yahoo option during installation if you do not want to install.


• See also "Manual Update" in this article for update from the Java Control Panel in Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
• Removal of older versions (if required): http://www.java.com/en/download/faq/remove_olderversions.xml
• Remove several extensions of Console Java (if necessary): _ http://kb.mozillazine.org/Firefox: _FAQs_:_Install_Java #Multiple_Java_Console_extensions
• Java test: http://www.java.com/en/download/help/testvm.xml

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