Why does myscreen go whiteand freeze

Hi can anyone help with problem screen goes white, then freezes, but he then goes to troubleshooting services but no help

Thank you

Hi pennychiakli,

(1) when exactly this question produce?

(2) you get an error message?

(3) since when are you facing this problem?

(4) you remember to make changes?

(5) what version of Windows you are facing this problem?

Method 1: If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected. Auditor of file system (CFS) scan to fix all of the corrupted system files. To do this, follow the steps mentioned in the link below:

How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

http://support.Microsoft.com/kb/929833

Method 2:  Put the computer to boot and then check if the problem persists

Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

You might want to know

 

What version of the operating system Windows am I running?

http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

Tags: Windows

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    2,578: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,578: Check condition for line 2 of prerequisite returned FALSE
    2.593: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.593: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
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    2.593: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.593: Update.exe extended error code = 0xf0f4
    1.062: ================================================================================
    1.062: 26/11/2011 03:23:15.000 (local)
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    2.563: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.563: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.563: hotfix started with following command line: - q - z - er /ParentInfo:a9f57dd1c70c3c49a098526b7e87f015
    2.563: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,578: C:\WINDOWS\system32\mstscax.dll is present
    2,578: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,578: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,578: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,578: Check condition for line 2 of prerequisite returned FALSE
    2,578: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,578: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,594: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,594: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,594: Update.exe extended error code = 0xf0f4
    0.969: ================================================================================
    0,969: 04/12/2011 07:51:48.312 (local)
    0,969: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    0,969: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0,984: hotfix started with following command line: - q - z - er /ParentInfo:b56700ab2a109c40b452b283c9f619ce
    0,984: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,984: C:\WINDOWS\system32\mstscax.dll is present
    0,984: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    0,984: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    0,984: condition in Test.RDCInstallBlock.Section failed with the fist
    0,984: Check condition for line 2 of prerequisite returned FALSE
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,000: Update.exe extended error code = 0xf0f4
    1.000: ================================================================================
    1,000: 04/12/2011 07:57:24.500 (local)
    1.000: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1,000: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1,000: hotfix started with following command line: - q - z - er /ParentInfo:5ae0037cd6df464b90109868ce26fbf6
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,000: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,000: condition in Test.RDCInstallBlock.Section failed with the fist
    1,000: Check condition for line 2 of prerequisite returned FALSE
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: Update.exe extended error code = 0xf0f4
    0.984: ================================================================================
    0,984: 04/12/2011 08:36:23.296 (local)
    0,984: c:\eb73171289b39605a253475d\update\update.exe (version 6.3.13.0)
    0,984: hotfix started with following command line:
    0,984: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,015: second Condition in Test.RDCInstallBlock.Section failed
    1,015: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: user input: OK
    18.562: Update.exe extended error code = 0xf0f4
    18.562: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    1.000: ================================================================================
    1,000: 04/12/2011 08:41:07.203 (local)
    1.000: c:\62ac1ce343482d32d32754\update\update.exe (version 6.3.13.0)
    1,000: hotfix started with following command line:
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,016: C:\WINDOWS\system32\mstscax.dll is present
    1,016: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,016: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,031: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,031: second Condition in Test.RDCInstallBlock.Section failed
    1,031: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,047: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: user input: OK
    5.094: Update.exe extended error code = 0xf0f4
    5.094: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

    Hello

    1. do you mean to say that Windows update fails to install the KB2481109 update? If you receive an error message and then, after return the exact error message.

    2. you have the latest service pack installed?

    The following article can help you.

    How to troubleshoot common Windows Update, Microsoft Update and Windows Server Update Services installation

    For more information about the update: MS11-017: Description of the update of the Remote Desktop client 6.0 and 6.1 remote desktop client security: 8 March 2011  

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