Why I get redirected to an advertisement when exporting?

When I select a file and click on the export button in PDF format, my default browser opens to a page that says: "do not retype. Easily convert Microsoft Word. (etc, etc) "with a comparison of the goods for export to PDF available.

I bought an annual subscription and managed to export a file previously and when I tried again earlier this week, what has happened, and it's always the case.

Procedure:

Open Acrobat DC

Open the file I want to export

View > tools > export PDF > open

+ Add files to export (added files)

Convert to > Document Microsoft Excel (*.xlsx)

Click "export to Excel".

At this point, I get the above mentioned page: "do not retype. Easily convert Microsoft Word. (etc, etc) "with a comparison of the goods for export to PDF available.

Log my Adobe Reader DC account (again, because I think I was already connected)

Log my Adobe account in my default browser (again, because I was already connected, I think)

Click Export to Excel again.

Is not the correct procedure?

Thanks in advance.

I solved this problem.

A few months ago, I created a Document Cloud account using an email address, and I was always connected to DC with this email address when I subscribed to the PDF Export product, with a different email address.

In Acrobat Reader, I disconnected DC and sign in using the same email address I used when I subscribed to the PDF export. Now I can export without problems.

To disconnect:

In the upper right corner of Adobe Reader DC, I clicked on my name and click on Sign Out.

Tags: Acrobat

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