After upgrade, I can't navigate. When I click the icon, I get redirected to a sterile help page, with no way out and no navigation State. Help?
I can not navigate on at all. I installed 20 FF, and when I try to activate I get redirected to a support deadend page. Before the upgrade, I uninstalled the previous version, which worked very well.
Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:
Note: You can print these steps or consult them in another browser.
- Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
- Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
- Remove the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x 86) \Mozilla Firefox
- Mac: Delete Firefox in the Applications folder.
- Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click on the downloaded Setup file and go through the steps in the installation wizard.
- Once the wizard is completed, click to open Firefox directly after clicking the Finish button.
Please report back to see if this helped you!
Tags: Firefox
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Thank you!
Please read this message before doing anything.
This procedure is a test, not a solution. Don't be disappointed when you find that nothing has changed after you complete it.
Step 1
The goal of this step is to determine if the problem is localized to your user account.
Select the feedback connections* and log in as a guest. Do not use the Safari connection only 'user comments' created by 'find my Mac '.
While signed in as a guest, you will have access to your documents or settings. Applications will behave as if you use them for the first time. Do not be alarmed by this behavior; It's normal. If you need any password or other personal information in order to complete the test, save, print, or write them before you start.
Test while signed in as a guest by putting in place one of your e-mail accounts. Same problem?
After testing, log on to the guest account and in your own account, disable it if you wish. The files that you created in the guest account will be automatically deleted when you log out of it.
* Note: If you have enabled 'find my Mac' or FileVault, then you cannot activate the guest account. The login 'User comments' created by 'Find my Mac' is not the same. Create a new account to test and delete it, including his home folder, after testing.
Step 2
The goal of this step is to determine if the problem is caused by changes in the system of third party that load automatically at startup or logon, by a device, by a police conflict or corruption of system files or some system caches.
Please take this step regardless of the results of step 1.
Disconnect all devices wired except those required to test and remove all the expansion cards from secondary market, as appropriate. Start in safe mode and log on to the account of the problem.
Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for additional instructions.
Safe mode is much slower to boot and run as normal, with limited graphics performance, and some things work at all, including an audio output and a Wi - Fi connection on some models. The next normal boot can also be a bit slow.
The login screen is displayed even if you normally connect automatically. You need your password to log on. If you have forgotten the password, you will have to reset it before you begin.
Test in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and make sure you always have the problem. View the results of steps 1 and 2.
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