why there is not any subscription again in my Adobe account

On 8 July, I bought a new subscription for one year of Photoshop, because my old card was expired and support me operator recommended to cancel my old subscription and buy a new one with a new card.

I paid, money has been charged, but there is not any subscription again in my Adobe account. only 6 days left trial version. What should I do?

I logged in and recorder in photoshop, restarted my computer several times, tried another browser and my problem has not been resolved.

Help, please

Just to let everyone know, I contacted Adobe via Live Chat Customer Service and talked to the Commissioner to have my subscription repaid and cancelled, because I was not able to use CC since July 1, 2016 and after 19 days, my patience has run out. So everyone here problems with the subscription, you must contact the customer by phone or live chat. If you are willing to wait, they escalate it to the highest level tech response team (I think they do it on a case by case basis). Keep asking them to worsen to the possible response team up (apparently they are swarmed, so that tells you how many people have the same problems) and request to speak to supervisors. Be firm and do not yield (I was promised 24 hours for the cases to be solved and the supervisor asked another 24-48 hours, which I refused because after 3 times, it was the limit and I didn't start the whole issue) that we paid service and now we cannot use it.

I will be now to purge CC of my system and re - install CS6 who had none of these problems either. Good luck to everyone else facing this problem.

Tags: Adobe

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