Why yxplayer does not work to open on surface rmvb files

I bought and downloaded Yxplayer on my surface and wish I could open rmvb, flv and ect. files, but I failed. I don't understand why? Please notify.

Hello, I bought this software too for my Windows Phone 8. This software is also not really work.

Why it is not a basic requirement in app stores, that publishers offer trial versions of their software to pay? That would solve several problems.

And again: How can we get a refund of the payment?

Tags: Windows

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