Will not allow of: file save as-> other "reduced the PDF' or 'Optimize PDF' Adobe Pro Mac 2015 DC etc

I have downloaded and subscribed for a month DC Pro Adobe for Mac and it worked fine.  I found an education discount and bought the same product of Academicsuperstore.com and downloaded the Installer installed (after inviting him to remove previous) and then sent to Adobe to get the license # which was sent and successfully completed installation.  Works well EXCEPT when I try to save the file as other such as reduction or optimized file.  THEN I'm invited I need to buy or license and request the number of license, I re - enter, but easily, it is rejected.

Ideas?  Complete, uninstall and reinstall?  Thank you in advance!

Thanks meena...

Was about to do exactly that, which probably would have fixed the problem.  HOWEVER, turns out that my earlier demo was under an Adobe ID and my recent version purchased separately under another ID.  After talking to Adobe about 30 minutes they "migrate" prior to my new ID ID info and I was able to record revenue, and whatever the consensus on Adobe Support Chat, at least, it was a massive success.

Thanks for your recommendations sound!

Tags: Acrobat

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