Windows Media Player: "a CD player is necessary..." »

When I try to play a CD or click "rip" I get the message "the CD drive is required" or the CD won't play. This problem suddenly occurred. However, I think it happened when I received a message to install something called "final media player" Please help because I need to install other software and hardware. Thank you. Please email me at * address email is removed from the privacy *.

Hi Michael,

Try these steps and check the result.
Step 1: Run the Microsoft diagnostic tool
a. visit http://support.microsoft.com/gp/cd_dvd_drive_problems
b. click 'Run now' and run the tool successfully.
c. restart the computer and check if the problem persists.

Step 2: If the problem persists, restore the computer
a. Click Start, type system restore in the search box and then in the list click on the system restore program.
If you are prompted for an administrator password or a confirmation, type your password or click on continue.
b. in the System Restore dialog box, click on choose a different restore point and then click Next.
c. in the list of restore points, click a restore point created before you started having the problem, and then click Next.
d. click Finish.
e. restart the computer and check if the problem persists.

See What is system restore?
http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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