(0xc0000005) error code when you try to uninstall a trial version of AOL.

The error report also includes the name of the app: aolunins_us.exe recently, I had to reinstall my OS and have done all service pack updates, etc. Now, I want to take the trail version of AOL, which has been included on the CD of restoration, offshore and it won't let me!  I know how to delete a program and we tried, but when I choose the AOL program it does not give me the option to choose what version so I continue to click on the Change/Remove button a window appears to let me know that windows is looking for the version of AOL on my computer, then another window says uninstall has encountered a problem and needs to close contact microsoft about this problem.  In addition to the error code, the error report also includes the name of the app: aolunins_us.exe can someone help me please?  :-)

The 0xc0000005 error code means access denied. You could check the permissions for the AOL installation folder and see if you're allowed to it.

If you are unable to remove it, you may need to look at using 3rd party software removal tool which may help to remove it from your system.

Thank you

Marilyn

Tags: Windows

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