1 other user logged on, but I'm the ONLY user.

Hello. I have a big problem and it was bugs me for a few months.
So for the last few months I tried to download Stopzilla on my laptop but an error message appears telling me that there is 1 other user connected and he tells me that I have to enter this account and log off until I can start downloading the software.

The things is, I'm the ONLY user. I have only one account on this laptop and the administrative account. So I don't understand why I still receive the message in the first place.

Hi hannahyQ,

To narrow the problem, please follow the steps mentioned below:

Step 1: start the computer in safe mode, check whether the default Administrator account is activated.

Access the menu options advanced boot by turning on your computer and pressing the F8 key before Windows starts. In the advanced startup options select safe mode

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Do you see the default Administrator account? If so, disable the default Administrator account:

(a) click Start in the start search bar type cmd, right-click on the command prompt icon in the box programs and then click Run as administrator.

(b) at the command prompt, type net user administrator /active: no and then press ENTER.

You should see a message stating that the command completed successfully. Type exit and press ENTER to close the command prompt window.

Restart the computer and check if the problem is resolved.

If the problem persists, the computer could be infected with the virus.

Step 2: Run a scan online for any threat and try to correct

http://OneCare.live.com/site/en-us/Center/cleanup.htm

 

You can follow the steps provided by Vincenzo Di Russo MVP to get rid of malware on your computer, please click on here.

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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