10.8.5 OSX window empty CC Desktop App

Hello

I have the following problem. I used after effects CC for a project customer and wantet to browse text animation preset. The system told me that the bridge is not installed. After connecting to the Adobe CC homepage and clicking on the download button for the bridge, I got the message: unknown Server error.

I just followed the steps on the adobe page to solve the problem and extend the application of CC desktop to the latest version. After the application window is all just complete empty / Virgin. Several reboots, uninstalling and reinstalling the desktop application has not helped. The window is still empty.

When I now click on the bridge download button and accept the opening with CreativeCloud (URIHandler) with another click, nothing happens. The window is empty and I can not install anything.

I also tried the second solution in the CC page with the deletion of the file opm.db in the folder: / Library/Application Support/Adobe/OOBE

But unfortunately there is no file with that name...?

The system, java etc. is also lie down the more recent versions

Help, please.

1. exit the application (from the taskbar) and then restart.  If this does not work:

2 remove the file OPM.db and reconnection in the desktop application of creative cloud using the Adobe ID associated with your subscription.

Mac OS: You can locate the file OPM.db in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 Lion.

Windows: You can locate the file OPM.db in the \Users\\AppData\Local\Adobe\OOBE folder.  To show the hidden AppData folder, see view files, folders, file name extensions. Windows XP, Vista, Windows 7.

Tags: Adobe

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