22-3020: updating the BIOS with the utility HP - big mistake

I have a model all-in-one 22-3020 who Support Assistant who kept harassing me to do a BIOS update.  I followed the instructions, he made a back-up and then the utility went down.  When you are finished, I continued to use the computer without a problem.

The next morning, I got a white screen, waved the mouse to activate the standby mode screen (I guess) and if the computer was on, I couldn't any screen.  I restarted the computer (several times) with no screen.  Then, I searched this problem on Google and found a recommendation to hit the F10 key for 8 seconds, arrow down 3 times, and then press enter two times.  It was suggested that the BIOS update has somehow got stuck in standby mode.

I tried without success and took the computer to a local repair center who told me that they couldn't access the BIOS to go back, or set.  In short, they said that the assistant to Support HP probably brick my computer and I would probably need to replace the motherboard.  I'll pass.

Can anyone offer any other suggestions on how to try to restart the computer?  Is it possible to connect another monitor using the USB or HDMI so I can see if the F10 key is me to get into the BIOS (although I suppose that the repair people who would have thought).

I'm the only one who has had my computer in brick by this utility that comes on the computer?

Any help appreciated.

You have a 1 year warranty. Call HP support.

If you live in the United States / CA, coordinated HP here.

Tags: HP Desktops

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