23.4.A.1.200 was last updated failed
Hello
Today, I got the update for the last update of the firmware.
After you have downloaded and installed, you receive an error message. (ERROR - update failed)
Every time when I restart the phone this message appears.
PC Companion has not found this phone any more.
What can I do?
Best regards
Daishi
Hi @Daishi
I suggest the first run a backup of information on devices like this:
http://talk.sonymobile.com/T5/FAQ/backup-amp-transfer/m-p/407253#U407253
Try to perform a repair of the system using PC Companion:
http://support.sonymobile.com/GB/tools/PC-companion/
This plant will be reset your phone and erase all data. You might need tocharge the device for about 1 to 2 hours until the device has so at least 80% battery. Make sure that the device is not connected to the computer or laptop and turned off (sometimes you have to press the power button / stop and volume until what the machine vibrates 3 times or on some devices, it must push the small button near the tray on the back of the camera or SIM). Start PC Companion and select the area of support then updated my phone/Tablet then blue fix my phone/Tablet and follow the instructions on the screen - when prompted connect your phone turned off always press and hold volume or back button - this should begin the process of repair or reformatting. If you use Windows 8/8.1 or a 64-bit operating system and then adjust the settings for PC Companion and run in compatibility mode and has chosen Windows 7 or XP.
In PC Companion, you tap the box to support-> Start on update software phone / Tablet-> repair phone/Tablet (the blue
clickable link in the message)->, do the following without going through your device connected to the computer.
Follow the instructions that appear in the program and do not connect your device to this guide explains how to connect.
If it is not possible to make this software repair, you can see the following FAQ about USB connection problems:
https://talk.sonymobile.com/T5/FAQ/USB-connection-problems/m-p/348074
Don't forget to mark messages that responds to the topic as accepted Solution.
If you find any useful position, press the laurels.
I am available for any questions.
Best regards
Tags: Sony Phones
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