3rd party on VIXIA batteries

I ordered an extra battery with my VIXIA HFG10 because it is bundled with that does not last long enough.  However the extra battery, I received is a 3rd party battery and it will fit the camera, but it shows me a message that it can not communicate with the camera.  This means that I can't know how long I have the battery before recharging. Should I live with?  Or y at - it a firmware update that communicates with my spare battery.

Thank you

Hi stahld!

Welcome to the Forums of Canon and thanks for your inquiry! Canon does not support third-party batteries since Canon cannot control the quality of the battery which produce other companies. Our batteries are 'smart' batteries that communicate with your camcorder so that he knows exactly how cool is remaining. It seems that your third party battery does not support this communication, and maybe that's why the camera shows the error message. We recommend only using genuine Canon batteries for this reason and for the safety of you and your camcorder! To learn more about the use of third party and piles of counterfeit here: http://bit.ly/CanonCounterfeit

We hope this helps!

Tags: Canon Camcorder

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