4630 HP e-all-in-one printer cartridge change

Recently bought a HP 4630 e-all-in-one printer. When the black cartridge needed evolution for the first time I have been unable to get printing to work again.  It displays the message «the following ink cartridges need to be replaced...» "followed by a symbol of glass side means time.  I replaced both black and color cartridges, and they are both the correct number (61) for the printer.  No help available?

Hi john1936,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

Sorry to hear that you are having problems with the printer and ink cartridges.  I have found a document that will resolve this problem. Please note that the title of the document does not list the error you have however it will solve the problem at hand.

Please click on the following link that deals with a "missing cartridge", 'cartridge problem,' or "not compatible ink cartridges" Error Message is displayed on the control panel.

I suggest also that if you have the printer power cable connected to a bar/power strip, please remove and connect it directly to a wall outlet. Here is a document that explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.  This document is generally for HP products even if a LaserJet printer for example the cottage.

Please do not hesitate to write again for any further assistance.

Thank you for your time.

Tags: HP Printers

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