5 Repair attempts and counting, HP what gives?

Hello everyone, this is my first HP computer (Edit: it's a HP ENVY 23 - D027C TOUCHSMART ALL-IN-ONE DESKTOP) and Ive had one heck of a period repair itself by HP.  I will contact them again today to send again to the 5th "repair".  What started all this was when the screen was cracked during a move, I paid the cost of repairs, shipped turned off PC, has waited a week, when he got good new glass before but the caches where cracked open so much i could fit my iphone through the crack and the operating system would not be triggered because that "product key was already in use.  So I sent.

When he got there the second time no. holed up in the bezel! but it sounded like a cat Bell when I picked it up, so many small parts sliding around inside the pc.  I sent again without having to boot the pc because I didn't have a potential metal parts risk something shorting on.

the 3rd and the 4th time that I sent it to HP, she returned with holes in the bezel.  the photo below was after I opened the box last night.

I'm sorry for my mug shot on my first post. I'm just frustrated that HP has my PC for almost 1 and a half months.

Is there somewhere that I can speak to this problem once and for all?

Someone had so much trouble to get a properly assembled PC?

I called them today and was finally able to get directed to someone who could help me.  They oped to replace my touch-Smart PC.  He should be the 15th day if all goes well.

Tags: HP Desktops

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