700 - 210xt: Error 1316 when trying to uninstall HP Support Assistant

Hello

My copy of the HP Support Assistant does not work.  I tried to uninstall it, download the latest version and install the latest version.

When I go to uninstall the old version, I get the error message:

Error 1316"the account specified already Exists.  Then, uninstall window goes back and then comes out with uninstall them anything.

I read in another post on the HP forum that the Microsoft Fixit tool in this instance.  However, it seems that the fixit tool is not compatible with Windows 10.

If I was going to come and just tried to install the latest version of tune ontop of the old version, it would work there?  Who would be wise?

How can I uninstall the old version?

Thank you

Michael

MrIntrbl7

Hello Malygris1,

With the HP Support Assistant, I didn't that my PC was still under warranty.  I find this contacted HP support by chat live last night, and they were able to solve the problem.

The fix was using the HP Recovery Utility to access my recovery partition and re - install the version of HP Support Assistant provided with my PC.  Then we could successfully uninstall the old version and install the latest version of HPSA.

Thank you

MrInTrbl7

Michael

Tags: HP Desktops

Similar Questions

Maybe you are looking for

  • Tecra M9-136 - BSOD during Vista SP2 update

    Tecra M9-136 asked this morning to upgrade to the Vista SP2 and in the process the BSOD 0x0000007E arrived. Restarted in Mode safe and continuous Setup and then finally reported that the update failed - and came back to SP1. It took most of the morni

  • 15 G013SW

    Hello... I recently bought a hp 15 - G013SW (free dos) and I cannot find drivers for win7 help please... Thanks in advance.

  • multiple network connections

    I am running windows 7, I live in the middle of nowhere and have a connection 3 G sprint to the internet, I also have a wifi connection to my printer I have to disconnect one adapter for the other to work is possible to get both to work at the same t

  • Cs5.5 have a range of color for the color of the border?

    My cs 5.5 doesn't have a color for the borders selector Panel in design mode, I have to write the code in code view. Is there some sort or find the border color Panel

  • Color change to image saved and exported

    Hi allI hope someone can help.I kept different images for a client, saved as CMYK and color from the client, other laptops, printers and phones is extremely different, almost like a RAW unedited image. I have checked through all the color settings an