700 - 210xt: Error 1316 when trying to uninstall HP Support Assistant
Hello
My copy of the HP Support Assistant does not work. I tried to uninstall it, download the latest version and install the latest version.
When I go to uninstall the old version, I get the error message:
Error 1316"the account specified already Exists. Then, uninstall window goes back and then comes out with uninstall them anything.
I read in another post on the HP forum that the Microsoft Fixit tool in this instance. However, it seems that the fixit tool is not compatible with Windows 10.
If I was going to come and just tried to install the latest version of tune ontop of the old version, it would work there? Who would be wise?
How can I uninstall the old version?
Thank you
Michael
MrIntrbl7
Hello Malygris1,
With the HP Support Assistant, I didn't that my PC was still under warranty. I find this contacted HP support by chat live last night, and they were able to solve the problem.
The fix was using the HP Recovery Utility to access my recovery partition and re - install the version of HP Support Assistant provided with my PC. Then we could successfully uninstall the old version and install the latest version of HPSA.
Thank you
MrInTrbl7
Michael
Tags: HP Desktops
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