7940 phone AND IP Communicator for Agents?

We use the IPCC Express 3.5.3. Our call centre agents currently 7940 phones with a 2nd line of the agent. They would like to keep their physical phone and also have IP Communicator on their laptops in case they need to work from home and take calls. Can IP Communcator be installed on their laptops with lines shared for their person and their agent of lines? Can IPCC Express party lines, as long as the RM Jtapi user is associated with the physical phone and the IP Communicator?

Thoughts? Thank you.

These URLS should help you:

http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_data_sheet09186a008019ade0.html

http://www.Cisco.com/en/us/products/SW/voicesw/ps556/prod_tech_notes_list.html

Tags: Cisco Support

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