7940 phone AND IP Communicator for Agents?
We use the IPCC Express 3.5.3. Our call centre agents currently 7940 phones with a 2nd line of the agent. They would like to keep their physical phone and also have IP Communicator on their laptops in case they need to work from home and take calls. Can IP Communcator be installed on their laptops with lines shared for their person and their agent of lines? Can IPCC Express party lines, as long as the RM Jtapi user is associated with the physical phone and the IP Communicator?
Thoughts? Thank you.
These URLS should help you:
http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_data_sheet09186a008019ade0.html
http://www.Cisco.com/en/us/products/SW/voicesw/ps556/prod_tech_notes_list.html
Tags: Cisco Support
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ASA 5505 Cisco 7940 phone and laptop behind it
The only problem I'm having is that when I try to use the internet port on the back of the Cisco phone, there is discount on an IP address for the Vlan voice (172.30) and not the VLan data (172.31). Therefore, a laptop that I plug into the internet port cannot get out to the internet. I need the laptop to get an IP address that is on the Vlan data if possible. Thanks in advance for any help. Here's a copy of my config.
hostname TESTvpn
activate the encrypted password of FsaA76FXbsPPlRSQ
FsaA76FXbsPPlRSQ encrypted passwd
names of
name Corp_LAN 10.0.0.0
name 192.168.64.0 Corp_Voice
name 172.31.155.0 TESTvpn
!
interface Vlan1
nameif inside
security-level 100
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!
interface Vlan2
nameif outside
security-level 0
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!
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security-level 100
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!
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!
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interface Ethernet0/5
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passive FTP mode
object-group network SunVoyager
host of the object-Network 64.70.8.160
host of the object-Network 64.70.8.242
the Corp_Networks object-group network
network-object Corp_LAN 255.0.0.0
object-network Corp_Voice 255.255.255.0
outside_access_in list extended access allow all unreachable icmp
outside_access_in list extended access permit icmp any any echo response
outside_access_in list extended access permit icmp any one time exceed
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inside_access_in list extended access allowed icmp TESTvpn 255.255.255.0 everything
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list of VPN access deny ip TESTvpn 255.255.255.0 object-group SunVoyager
list of VPN access extended permitted ip TESTvpn 255.255.255.0 everything
extended VPN ip 172.30.155.0 access list allow 255.255.255.0 any
extended vpn-data access list permit ip TESTvpn 255.255.255.0 everything
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pager lines 24
Enable logging
exploitation forest buffer-size 10000
monitor debug logging
logging buffered information
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no failover
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Timeout xlate 03:00
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timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-registration DfltAccessPolicy
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http TESTvpn 255.255.255.0 inside
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Telnet timeout 5
SSH Corp_LAN 255.0.0.0 inside
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SSH 65.170.136.64 255.255.255.224 outside
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!
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!
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!
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!
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Cryptochecksum:fd067681ebec6394372ecb1a4d61d3a5Peter,
So unlike switches the ASA does not support CDP. As a result, there may be no communication between the ASA and the phone to distinguish the vlan data against the vlan voice. Thus, the phone will use the vlan native to get an ip address and register. That's what you have already configured on eth 0/7.
When you connect a computer to the pc to the phone port, it will use the vlan native and thus be put in vlan 3 (vlan native) on port 0/7 eth. It is expected that it will get an IP out of this range.
So, that leaves you with two options.
(1) disable the PC port on the phone. This will force users to connect on ports 0/1-0/6 and be set to vlan correct. You can disable it by going to the call Manager (Got to Device > phone, and then set "PC port" to disable).
(2) configure nat for traffic vlan voice. Please note that the PC connected to the phone will not be able to connect to one of the other PCs or printers on the VLAN for data (inside interface).
NAT (Corp_Voice) 1 172.30.155.0 255.255.255.0
I hope this helps.
-Jay
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First of all: I sought advice and found old post of 3 months or more. I hope that new info since then.
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http://TV.Adobe.com/watch/Muse-feature-tour/Adobe-Muse-designing-for-mobile-devices/
http://www.adobepress.com/articles/article.asp?p=2219864
http://helpx.Adobe.com/Muse/using/creating-website-mobile-devices.html
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