9470M: How to escalate an issue Elitebook 9470 M was at the service of 5 times
Hello
Someone at - it advice on obtaining this support of last year this laptop has been serving 5 times.
This last time it took me a week to get a box to ship in return. Total since I opened the ticket back has been 2 weeks and then he comes back not working!
The battery light flashes orange/white and does not illuminate.
I think this is the 3rd time they replaced the motherboard.
I have taken battery and pressed the Start button / stop for 30 seconds (as it has resolved in the past but no go this time)
I bought 4 of them and the other was 2 service twice for similar problems.
Where can I get this problem!
This model is terrible! I bought 15 Elitebook 745 and they have been stable for the last 2 months but these 9470 m come to be a headache.
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
Tags: Notebooks
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