A PDF file does not print on the new HP printer

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  Hi HiteshAstan,

  one) don't you recall making any changes to the computer before this happened?

  (b) what exactly happens when you sign in to your account?  You get a specific error message?

  Step 1: Let us check if the problem persists in safe mode

  Access the menu advanced startup options by turning on your computer and pressing the F8 key before Windows starts. In the advanced startup options select safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

   

  If the problem persists, you can deduct that the user account is corrupted

  Step 2: Create a new administrator account and then try to repair your user account

   

  Create-a-user account

  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

  Difficulty of a corrupted user profile

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  After the back if you have any questions

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

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