A single contact - multiple addresses

Hi Topliners.

I have a perspective where the contact has more than one e-mail. How CFDS ensure me that my historic with the client is not lost, when you add a second emial.

for example

Departure: the customer has a @gmail.com and we've traced it to ½ year.

Wish: The customer even would add its company email.

What happens to the Eloquas of follow-up of the @gmail.com if I replace it with mail society in SFDC and Eloqua?

Hi André,.

We are on the right track with several beta customers and get closer to iron it on pending product and capacity issues as a result of the beta testing so far.  These are intended for our fall 14 release and we will probably promote this beta to availability, controlled at that time here.

That said, I wanted to clarify the scope of the beta features.  What we worked on looks at the scenario where the customers want to have multiple contacts for the same individual, which translates addresses duplicate intentional.  The case of the main use here is one person to become a leader for more than a product of activity such as printers and laptops as a simple example.  The way in which the contact is fed, rated a lead, sent to the turnover, etc., can be very different for each product, so we would manage records in multiple contacts for the same person (with the same e-mail address).  We had to take a step-by-step approach to move away from e-mail as a unique ID.  The first phase of this project added support for contacts without email at all.  It will be generally available with our version of the coming summer.

As we continue to move forward, we will turn our focus to support several e-mail addresses (personal view, work, different names, etc.) for the same person and to tackle the problem of identity resolution.  It is still a little further, but is the last step to finish the job that we have already begun.

Hope this helps - happy to communicate with you if you have specific questions.

Thank you

Taha

Tags: Marketers

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