Accept the invitation of the company to use Illustrator, but then he says that there is no assigned license

Hello

Since it is so difficult to get in touch with the Adobe help by phone, I'll try to ask the community!

(English is not my mother tongue, sorry if I'm not using the right words sometimes)

I'm a graphic designer and an intern started working with me recently. There CS6 versions but his Illustrator crashed and we must make the CC version.

He first used the trial version a month and that it has expired, our leader bought an Illustrator license on account of the company and linked to the identification. the student he received inviting email, click on it to accept... but when he wanted to launch Illustrator from the creative cloud application, he didn't tell trial version ended, and he had no license at all, no invitation, nothing! When he opened the invitation again message and cliked, he said that the invitation was already accepted.

We tried several times, even with a second Adobe created student ID, but it's the same thing. Our Chief revoked the license and bound again, completely removed student illustrator before accepting it and then downloaded... On his account page, it says that there is one but active, creative cloud subscription, nothing! Just "the month of the trial is over.

I must also point out, we did exactly the same way for me (but with a subscription complete creative cloud), using the first trial versions and everything, and we had no problem at all.

Adobe does not meet our calls, we don't know what to do more. Someone already had this problem?

Thank you in advance!

Thanks for your reply, I forgot to mention that he already did this and was always getting a message saying that there is no active subscriptions.

He actually says that he managed to chat with someone from the Adobe support and find the solution, yay! He had to find files in the software directory and manually clear a few lines (sorry I can no longer accurate). What a relief :-)

Tags: Adobe

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