Acer Crystal Eye webcam stop working and the screen is blank

* Original title: Webcam screen is black does turn it off by mistake?

Acer Crystal Eye webcam stop working.  When I click on it, the screen is black.  Turn it off?

Hello

-Have there been recent changes made on the computer before the show?

I suggest you to follow the steps below and update us with the results.

 

Method 1: Run the hardware and devices Troubleshooter and check.

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2:

This problem can occur if the drivers are corrupt. You can try to uninstall and reinstall the drivers for your webcam. Download the latest drivers on the manufacturers of Webcam site and save it on the desktop.

http://support.Acer.com/us/en/product/default.aspx

 

Update drivers: recommended links.

http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 3: You can try the steps and check.

a. disconnect and then reconnect the Webcam.

b. disconnect other unused USB devices.

c. use a different USB port on the computer. If you can, connect to a USB 2.0 port.

d. If you are using a USB hub, disconnect the Webcam from the hub and connect it directly to your computer.

e. restart your computer and check.

If the problem persists, I suggest you to contact the Acer Support for assistance on this issue.

http://support.Acer.com/

Let us know if it helps!

Tags: Windows

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