ACR does not allow me to open Raw files on the version CS5 Extended Disc.

Bought a new 21 "10.9.5 Mac OS desktop and installed the Adobe Photoshop CS5 Extended CD successfully. But when I tried to open my Raw files, I get the message below.

What can I do?

"Could not complete your request because the file appears to be a model of camera that is not taken care of by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for more information"

Had no problems with it on my previous laptop.

Thank you, Grace.

When you install the software, new, or even once, he installed the original version of ACR plugin, perhaps 6.0 in this case, and it probably should be updated via help / updates, and for CS5, you should get 6.7 ACR.

If the camera that come raw files is newer somehow on this computer as on the old computer, then maybe you need to update PS itself.  Here is a list of what versions of ACR will work with model cameras:

http://helpx.Adobe.com/Creative-Suite/KB/camera-raw-plug-supported-cameras.html

Tags: Photoshop

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