Acrobat CC closed PDF docs after 20 seconds [modified]

Recently deployed CC Adobe users, however, some are having problems with the PDF docs... the program opens fine, but when they open a PDF file, it closes by itself after about 10-20 seconds.  Most of the users are ok but there is a little of this issue.  We are running Windows 7 64 bit and we just improved XI Adobe Adobe DC.  (Currently in version Adobe DC 15.010.20060)

Please tell us your thoughts... already tried a disconnection and connection on a bit but same problem persists.  Help...

  • Can you have these users tries to go to help > SignIn/SignOut?
  • Also, can you have these users check to see if the preview pane enabled in file Explorer? If so, you can temporarily disable it to see if the problem goes away?

Finally, can send you the link to your networking service, they may need to re - run a script on their end in order to solve the problem: Acrobat Pro DC (installed via CCP) asking sign-in

Tags: Acrobat

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