Acrobat Pro XI freezes after 60 seconds to view a PDF file
When opening and view a PDF file in Acrobat Pro XI he will freeze and 'unresponsive' after about 60 seconds. Type and size of the PDF don't matter.
Hello
Could you please tell the operating system, you are working on?
Do you feel it work with all the PDF' or ' with specific model?
Only the PDF freezes or when you launch Acrobat, only freezes as well?
If you're windows, I recommend you to repair the Installation of Acrobat if possible.
Launch Acrobat (not PDF) > Navigate to Help > repair the Installation of Acrobat.
Hope this will fix.
Concerning
Sukrit diallo
Tags: Acrobat
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Package Adobe Acrobat Pro XI - Bug after installation
Once installed (excluding Exception added for license), Acrobat Pro XI starts nicely without problems. But when I click with the right button on a Web site and selects "Convert to Web page in PDF format" I get an "evaluation version. 30-day trial or buy license now.
How can I correct this before deploying the software in SCCM?
I used the wizard XI of customization of Adobe for Acrobat Pro XI package with the following changes of 'white '.
Personlization Options:
* Username: empty
* Organization: My organization
* Serial number: 1118-xxxx-xxxx-xxxx-xxxx-xxxx (offline Exception)
* Option EULA: checked
Installation options:
* Default viewer for PDF files: make Acrobat PDF defauilt Viewer
* Remove precedent: checked
* Remove all versions of the player: unchecked
Allow optimization: checked
* Enable cache: checked
* Run Installation: unattended
* If necessary restart: remove the reboot
* Application languages: English (United States)
* Acrobat MUI language: en
Features: All inclusive
Files and folders: no change
Registry: Assistant remove Acrobat 8.0 and Adobe CurrentVersion\Run ARM
Shortcuts: Desktop shortcuts removed
All the rest until line and Adobe Services are standard
Online and services online Adobe:
Disable the product updates: checked
* Root of trust charge: turn on & ask before installation
Off the record: checked
* In the launch of PDF in Internet Explorer prompts the user to open/save: checked
Disable help > Digital Editions: unchecked
Disable the customer experience improvement program: checked
Disable the viewing of PDF with ads for Adobe PDF: unchecked
Disable the Adobe online services based on workflows and entry points: checked
Everything else is intact.
Built the transform file and deployed to test clients. All are reporting the right click, convert Web pages with a trial dialog box appear. They can use Acrobat and create PDFs of the application without problem. In the case of Word, I get an error "Adobe Acrobat is not activated. Failed to create the PDF file.
I think that granting the exception offline should have rendered it useless?
To summarize for those who are still confused (I got it to work), deploy the Setup.exe (no order required for installation in silent mode) in SCCM.
The Adobe Customization Wizard allows you to make changes, licenses and other. I used the ACW to inject acrobat.dll value into the value by default "HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\11.0\Language\current\" and then saved as "Custom.mst" changes with the transformation to generate in the ACW.
Edit the Setup.ini file to take into account what you want to do with Setup.exe. Here is mine with a few modifications for the anonymity of the company. Bold lines are the lines added to patch. The "BOLD" to underscore lines are where I've made changes. Note please. 1044 is the only remaining language code. This is to ensure my company that the Norwegian features are prioritized in the installation:
-Departure from Setup.ini-
[Start]
RequireOS = Windows XP
RequireMSI = 3.1
RequireIE = 7.0.0000.0
Require64BitVC10RT = 1
SL/CmdLine ='1044"/spb /rs.
[Product]
MSI = AcroPro.msi
vcrtMsi = vc_red.msi
vcrtDir = VC10RT_x64
Languages =1044
2052 = Chinese simplified
1028 = Chinese traditional
1029 = Czech
1030 = Danish
1043 = Dutch (Netherlands)
1033 = English (United States)
1035 = Finnish
1036 = French (France)
1031 = German (Germany)
1038 = Hungarian
1040 = Italian (Italy)
1041 = Japanese
1042 Korean =
1044 = Norwegian (Bokmål)
1045 = Polish
1046 = Portuguese (Brazil)
1049 = Russian
1051 = Slovak
1060 = Slovenian
1034 = Spanish (traditional)
1053 = Swedish
1055 = Turkish
1058 = Ukrainian
1025 = English with Arabic support
1037 = English with Hebrew support
6156 = French (Morocco)
CmdLine =TRANSFORMS = "Custom.mst" "
PATCH = AcrobatUpd11001.msp
[Windows XP]
PlatformID = 2
MajorVersion = 5
MinorVersion = 1
ServicePackMajor = 3
[Update MSI]
Path = WindowsInstaller-KB893803-v2 - x 86-.exe
-Setup.ini End-
I hope this will help you to deploy Adobe Acrobat Pro 11.0.1 to your company.
Thanks to everyone who helped, and Adobe employees to help us in this matter.
See you soon!
Edit: Some users get a warning for a restart after Setup.exe has completed 30 seconds. This is even when the restart is defined on delete in the file STD ACW. To work around this problem, you can call a file cmd like this Setup:
off @echo
Setup.exe
IF ERRORLEVEL 3010 exit 0
All other error codes will be accual mistakes, so we want those rejected.
Post edited by: Cato-L
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