Acrobat XI Standard failed after update

Hello

One of our users updated the Acrobat Standard XI, after that it was impossible to open.  We have uninstalled, reinstalled, completely removed everything from the workstation associated with Acrobat and still has problems.

I found by comparing the other workstations to the Acrobat.exe file is missing on install.  I tried to copy it over on the other computer, it says "Windows cannot access this file, you do not have permissions.  I took possession of all of the directory, so we know that isn't true.

I am currently at a point where I can't find anything anywhere on this subject and it must be resolved.

Edit:

Updated, I ran a repair and checked before opening anything and the acrobat.exe is here.  When running as administrator the acrobat.exe file actually removes itself and the following message < see screengrab >.  As already said this has full permissions file so there is no reason for that to happen.

Capture.PNG

Rave,

I already did all of these steps, clearly that they were not communicated clearly in my post.

I ended up having to reach out to the chat support which, after an hour of fumbling around, copied the Acrobat.exe to their machine, and apparently it worked.

Zero sense but thanks anyway for the help.

Tags: Acrobat

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