Acrobat XI will not access contacts for shared review

I started having this problem yesterday after the update to Acrobat DC and then realizing that we weren't ready for DC, so I uninstalled DC and re-installed XI.

When I try to send for shared review, collecting on our internal server, as soon as I click on the "to:" or "CC"; buttons, a window opens as usual when Acrobat tries to connect to Google (we manage our emails through Gmail) to access my contacts. However, neither the 'allow access' or 'no thank you' buttons are clickable. I have to manually close the window that then return an authentication failure message.

I did a complete uninstall of Acrobat DC and a complete reinstallation of XI a couple of times, but still get the same errors and I have the same problems.

I'm on a new MacPro, 10.10.3 Yosemite, network environment, as I said before, using Gmail to manage the corporate e-mail.

Please help - our process is highly dependent on a shared review, and without it, I'm dead in the water.

-Stephen

The installation of DC, although I ran the uninstaller program, has apparently anything to influence the ability for XI to access my contacts. I gritted my teeth and re-updated for DC and all works fine.

Tags: Acrobat

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