acrodist.exe rely on its own and hogging continually 1 processor

In our company, we noticed on several machines acrodist.exe (Acrobat Distiller) environment is randomly maxing out CPU 1 kernel. Dual-core computer so now it is 50% use, use of 25% of hearts, octa-core 12.5% CPU utilization.

It is same when the end user does not use an Acrobat or PDF-related applications. After investigation, using Process Explorer, we noticed about 10 minutes after the first start, for some reason acrotray.exe called distill (acrodist.exe) in the context of users by using the following command line:

acrodist/n/p - UseSystemFonts Q:15

acrodist.exe process then proceeds to run 1 CPU maxing out indefinitely until it is completed manually from the Task Manager.

Using Help files , I know what that switch parameters n/n/n (a new instance of the Distiller) and /Q:15 (quit after 15 seconds of completion) are, but I cannot know what p - UseSystemFonts ask to be distilled to make. Anyone got any ideas? Our theory is that's stuck dealing with a police force but no idea that is. Any help would be appreciated.


We have tried to analyse the process using Process Explorer and Process Monitor threads, but have not been able to get something useful from what acrodist.exe is doing or what he's stuck on.

Confirmed the existence of this problem at least 140 of our machines from Win7 SP1 (32 and 64 bit) with Acrobat XI (v11), Standard and Pro versions are affected.

We have determined when acrodist.exe is blowing further than trying to read the path defined in the string (by default) under:

HKCU\Software\Adobe\Acrobat Distiller\AdobePDFSettings\

This string contains the local path below:

C:\ProgramData\Adobe\Adobe PDF\Settings

but for some reason, it fails to read the C:\ProgramData\... path. In our environment, it was because of our 3rd party user profile virtualization solution called AppSense Environment Manager. Stopping AppSense Management acrodist.exe customization EM has apparently solved the problem.

In addition, I just wanted to add, this affected only users who had launched Acrobat Distiller in the Start Menu at least once before, this action has added the registry location in their profile what EM AppSense could not read. If they have never launched the tool to distil then they usually have a problem, even if they use daily from Acrobat. Most users we found will that in Acrobat, only more advanced power users will open to distill, so this is why it did not affect all computers.

Tags: Acrobat

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