Action message indicates SoundBlaster Incompatible... but I have RealTek!

I have a six - week old computer with a motherboard ASUS P8Z77 - V LX.  It has a RealTek integrated sound card and works very well.  Today, I started to receive messages in my Action Center saying that his Creative Soundblaster card has stopped working and is incompatibility with Win 7.  I don't have another sound card and a SoundBlaster. My sound works fine.

I would like to understand why this is happening or fix the problem, if it really exists.  Can someone enlighten me?   Help greatly appreciated!

Thank you!

Hello

Welcome to the Microsoft community!

You get the message that his Creative Soundblaster card has stopped working and is incompatibility with Win 7 If you don't have a single card RealTek sound.

This can happen if some remains of software related to the device is still present.

 

I suggest you to turn it off if it is listed in the Device Manager.

 

To do:

1. click Start, type devmgmt.msc and press enter

2 now click with the right button on the device and disable.

Tags: Windows

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