Activation of Dreamweaver MX 2004 problem

HI -.

I have not found all the other posts with exactly the same problem, so I really hope that someone can help you.

After the use of Dreamweaver MX 2004 for 8 years and more on a single PC, I'm installing it on a newer PC (running Windows XP Professional SP2).  In the activation window, he accepts my serial No. and displays the green check mark, but when I click on continue, it says that it cannot connect to the internet - even if everything else on the computer (browser, e-mail, etc.) can access the internet fine.  My AVG Firewall automatically added Dreamweaver with access to the internet, but just to be safe, I've disabled the firewall and tried again.  Same error message - enabling cannot connect to the internet.

When I try the option "activate by phone", 2 phone numbers it displays are both incorrect.

I've not chosen "transfer license" on the old computer again - I dare not do it until I can be sure that ONE of the computers can be activated.  However, what I've read, this isn't the problem - it gives a different error message for this, not an error message internet connection.

I tried Adobe online chat, which sent me to "support for the Adobe 800-833-6687 voice Support and Customer Service".  They told me that my only option was to post on the forum and someone would be able to help me.  This seems very strange and another post on the forum that seemed similar doesn't seem to get a lot of help, but I don't know what else to do, so here I am.

What should I do to get this active?

Thank you

Alma

Try this help page:

http://helpx.Adobe.com/x-productkb/policy-pricing/Macromedia-legacy-activation-error.html

Nancy O.

Tags: Dreamweaver

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