Add Device sees wireless but printer is plugged and can reach the HTTP page on wire
I installed my new 8000 Officejet Pro A809 with an ethernet but when I run the Wizard "Add Device" of HP, it trys to install as wireless even though I select wired and the installation fails.
I can see the page http for the printer and it presents information healthy of mind on my printer, so I think that ethernet is currently working.
I am running Windows XP with the FW off. The printer is on the same switch as my PC & of course, I can see the http page
In the wizard, even if I choose ' Wired ' of course the wire works, page "Found network printers" shows that the connection is wireless. None-the-less I click next then a screen appears for "from Network Services" & it rolls well, topology, wireless services, etc., and sending a SLP request the IP address it fails & shows a picture of a wireless signal and a big red X.
HP Home Network Diagnostic Utility says that software to connect to the network printer is missing, BUT I ran the wizard completely if a second time, I chose my camera wasn't online and it ended up OK. I ran the UPDATE of the utility & he did an update to security; I have rand again and he found none.
Although my FW is off, I checked the ports that the FW Guide are necessary:
I can telenet to the printer on port 9100 & 92200
I can not telnet on port 137 139 or 427
Ideas?
Thank you!
Larry Holt
OK, plug the printer Ethernet cable must turn off wireless radio printer, but in the cases where it does not, click the button to light blue (or go to settings > network > turn off wireless on the front panel).
Now, you don't have to bother with the add devices Wizard, we will just add it manually:
Verify that you can access the web page internal to the printer by its IP address. If you can not, disable firewall for your security system (not the Windows Firewall, it is usually not in the way).
1. click on the 'Start' button--> printers and fax machines.
2. under print jobs, click on "add a printer".
3. click on 'Next' on the Add Printer Wizard window.
4. Select "local printer attached to this computer. Deselect "automatically detect and install my Plug and play printer." Click "next".
5 under, select a Printer Port option, select "Create a new port" and choose "Standard TCP/IP Port" and click "Next".
6. in the "Welcome to the Add Standard TCP/IP printer port Wizard" make sure that the printer is turned on and connected to the same network that your computer is connected to. click on the button "next".
7. under "Add Standard TCP/IP Printer Port" enter the IP address of the printer. Click 'Next' and then click 'Finish '.
8. now select HP in the manufacturers list, select your printer in the list of the models of printers and click the button "next".
9. If you can't find your printer, you will need to find the installation CD and use the 'Disc' option to select one of the files hp*.ini. You can also select another model of the same type HP printer.
10. Add the name of print spooler, and then click "next".
11. click on "next".
12. click on "Next" and "Finish."
Tags: HP Printers
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