address ipvn/IP begins with 169 instead of 162

Well, I have a HP all-in-one 20 BO13w which had win 8 OS and a client wanted to win 7 32 bit on it so I installed a new copy with product and has been authenticated by Microsoft and when I plugged the internet both ethernet and wireless, everything was perfect and I had installed all the updates and service pack 1 and was ready to go and I have sent to Indiana and when it arrived they could not get the internet goes through ethernet or wireless and get a 169 ipvn/ip!  How can I solve this problem from start to finish?              Thank you

Happy that you and they got sorted!

Tags: Windows

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