Adobe Acrobat 9.0 Pro hangs at startup: runtime error - please help
I have CS4 from Adobe installed on my Windows 7 PC. In addition, I have Adobe Reader XI and InDesign installed 6. If I remember correctly, after that I installed Adobe Reader XI, I uninstalled the version of the player that came with CS4.
So here's my problem: when I try to download a PDF file that was sent to me in an email or open one that already exists on my computer, in this case:
Runtime error!
Program: C...
The application requested execution to terminate in an unusual way.
When I click OK, I get this:
Adobe Acrobat 9.0 has stopped working.
If I try Adobe Acrobat 9.0 Pro in my Start menu, the same thing happens.
It makes no sense for me because
- I don't have the knowledge to understand this. I don't know what is the duration.
- Before a computer collapse a few months ago and a complete reinstallation of everything that these programs all works beautifully.
- I do not understand why, when I try to open a PDF file by e-mail, they open automatically in Adobe Reader XI rather than Adobe Acrobat. The general idea that people is not being in a position open and view PDFs sent, of which they were sent, which is what the reader is for and generally do not change them, that's what Adobe Acrobat is for?
- If, instead of trying to open the PDF files by e-mail, I save them on my computer, I can launch Adobe Reader XI and open within the program without any problem. It's OK, if I just need to view the PDF file, but I have to be able to edit a PDF file also, so I need to get Adobe Acrobat 9.0 to work.
Relocation of Adobe Acrobat 9.0 Pro help? Is it possible to reinstall only from the program installation diskettes or have to reinstall CS4 entirely?
I can't open Adobe Acrobat 9.0 at all, for all the solutions that must be made when the program is opened are not possible.
I would really appreciate the help.
SOLVED!
Reset Internet Explorer did not work, reinstall Acrobat 9.0 Pro didn't work, but change a fact registry key.
Here is where I found the solution:
Error Microsoft Visual C++ Runtime Library, opening files PDF - Microsoft Community
Here is the message in question, but until you try it, read my post below:
Hello
This is known problem with Acrobat for several versions now, current fix from Adobe is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html
The problem is with the data of application given erroneous instructions.
"The affected user has a folder Application Data redirected and so the path to the network that contains the Application data uses a UNC path that begins with \. "This UNC path causes Acrobat 9.0 and Adobe Reader 9.0 incorrectly analyzes the Application data path and give the error message.
A possible Solution would be to go into the registry. Left click type 'regedit' and right-click and run the program with "run as Administrator". Go to Hkey_Current_User\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders and make sure see where pointing "AppData". If it is oriented towards 'data %UserProfile%/Application' change it to point to '% UserProfile%/AppData/Roaming '.
BUT, be careful of one thing: this poster seems to have used accidentally oblique when he should have used backslashes. Look at the last line of his post where he advises ' if it points to "%UserProfile%/Application Data" change to point to '% UserProfile%/AppData/Roaming'. '. You can find, or at least I did, that this key has a backslash, not a slash, so change what I found: "%UserProfile%\Application Data" "% UserProfile%\AppData\Roaming" worked and now Acrobat 9.0 works very well.
Tags: Acrobat
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