Adobe asking me to leave WallScreen to continue the installation. I have no WallScreen application to close

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  delores51

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  Hello

  
  1. have you made changes on the computer before this problem?
  2. do you get any error code or error message?
   
  I suggest you to try the steps in the following Microsoft article and check if this may help.
  
  Problems installing and uninstalling programs on Windows computers:
  http://support.Microsoft.com/kb/2438651
  
  Put the computer in a clean boot state, and check if that helps.
  How to solve the problem by running the clean boot in Windows Vista:
  http://support.Microsoft.com/kb/929135                                                                                                                  
  Note: once you have completed troubleshooting, perform the steps in the step 7: to reset the computer as usual.
   
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  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
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  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm

  https://helpx.Adobe.com/Creative-Suite/KB/CS2-product-downloads.html

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  Please, try the following steps:

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  • Reboot the computer.
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  Guinot

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  You may have installed one or more variants of the Trojan 'InstallMac '. Please take the following steps to disable.

  The criminal behind this attack tries to make the malware difficult to remove by varying names of the files it installs. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Back up all data before proceeding.

  1 triple - click on the line below on this page to select, then copy the text to the Clipboard by pressing Control-C key combination:

  ~/Library/LaunchAgents

  In the Finder, select

  Go ▹ go to the folder...

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  Press command-2 key combination to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click on this title to sort the content by date. This will make the related files easy to identify regardless of their names, because they will have the same modification date.

  2A inside of the folder that you just opened, there may be files with the name of all these forms:

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  Something.download.plist

  Something.ltvbit.plist

  Something.notification.plist

  Something.Update.plist

  Here, something is usually an empty string of sense, for example one of the following:

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  Javeview

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  Manroling

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  Lately, the striker of "InstallMac" a were quick strings 'AppRemoval', 'download', 'ltvbit' and 'update' in the names of its records. For example, you might see file names such as these, instead of the above:

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  Something.dolnwoad.plist

  Something.btvlit.plist

  Something.uadpte.plist

  You may have more than one copy of the malware, with different values of something.

  Place all of these in the trash. If there are other files whose name begins with something, those in the trash also move. You can get a caveat that some files are locked; Delete them anyway.

  Once you've done that, we may not have anything left in the LaunchAgents folder; in this case, you can remove the folder, but otherwise does not delete it. Other files in the folder are not necessarily malicious (though they may be, if you have also installed another type of malware).

  Log off or restart the computer. The Trojan horse should now be inactive.

  3. This step is optional. Open the folder as in step 1:

  ~/Library/Application Support

  and move it to the trash of the subfolders with the name, something you found in step 2.

  Do not move the Application Support folder or anything else inside.

  4. open the Applications folder. If there is an element named something, or "Hell Zip", or with any of the other names listed in step 2, then drag it to the trash.

  If in doubt, press option-command-4 key combination to get the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one, that you don't recognize, drag it to the trash.

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  Empty the trash.

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  5. from the Safari menu bar, select

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